Trusted HVAC, Fireplace & Water Heater Experts Serving Portland Metro

I think their work was good. Clean, efficient. I would have given them a much better rating if I had not had to pay extra for a hole they needed to cut into my wall in order to complete the install. I now have to pay their sub-contractor an extra $250 to fix the hole (that does not include painting). It seems to me that they, as the experts, should know what holes need to be cut when they make the quote. I talked to their office about this and they, in very nice words, told me that they were sorry but I had misunderstood the agreement. We were half way through the install when I found out about this issue. What can I say at that point..... "stop"? They had me over a barrel. It's not a huge amount of money compared to the whole bill ($7000), but it does not leave me feeling good about the whole process. Follow-up: When the owner realized we had been charged for this work she called me up and offered to absorb the cost of the wall repair. I added a picture of the finished install (without tile) so you can see the end result. This is a company company that stands by its quote. No quote bloat.

Prompt service. Completed the task and was courteous, professional and answered all questions as well as doing incredible work. Would highly recommend.

Ted is terrific and very thorough!

Ted was knowledgeable, through and efficient.

My gas fireplace was cleaned and serviced. Very thorough and professional job. The serviceman was very knowledgeable and nice!

Great service, accurate estimate. Book early! They fill up fast!

This is my 2nd dealing with all fuel and both have been fantastic.

I was so pleased from the initial phone call through installation. The scheduling was smooth. The estimate was thorough and the personnel professional. The installation went smoothly and everything was explained to me. My dogs can be a bit much and everyone was kind and friendly. I trust this company and will be enrolled into their maintenance plan for heating and air conditioning.